Return Policy

At Cinbia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy allows you to return items within 30 days of receipt. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.

To initiate a return, please contact our customer service team for instructions and a return authorization. Once your return is received and inspected, we will process a refund to your original payment method, minus any shipping fees. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

If you receive a damaged or defective item, please notify us immediately so we can arrange for a replacement or refund. We are dedicated to ensuring your satisfaction and making the return process as smooth as possible. Thank you for shopping with Cinbia, where your happiness and your cat’s well-being are our top priorities.